1. Instructions on Counterfeit and Substandard Goods
Fabulk is a platform that provides purchasing agency and forwarding services for Chinese goods, offering users services such as product information search, purchasing agency, and shipping. During this process, Fabulk provides basic product inspection services, communication and confirmation with merchants, as well as after-sales services to protect your legitimate rights and interests and ensure your shopping experience.
If you find that the purchased goods have issues of counterfeiting, shoddy quality, please contact the online customer service to lodge a complaint or send an email to care@Fabulk.com to assist you in handling it:
1. Receiving and Inspection: After the Fabulk warehouse receives your goods, provides quality inspection photos, and stores them in the warehouse, or after you receive the package, if you find that the goods have quality issues or suspect their authenticity, please contact customer service as soon as possible and provide relevant evidence.
2. Appeal materials: Provide the order for purchasing the goods, payment vouchers, product description, and evidence explaining the counterfeit or substandard nature of the goods.
3. Resolution: After receiving your complaint materials, our customer service team will contact you to understand the specific situation, assist you in communicating and resolving issues with the seller, and do our utmost to safeguard your legitimate rights and interests.
2. What is the 5-day no-reason return and exchange policy for purchases received into the Fabulk China Warehouse?
refers to the special after-sales service provided by the "seller" to its buyers using the technical support and services provided by the third-party platform. If the order is within 7 days from the date of the goods being signed for at the Fabulk warehouse (i.e., within 5 days of the goods being stored in the warehouse), the buyer is allowed to return or exchange the purchased goods in accordance with the provisions of these rules and other publicly announced rules of the third-party platform.
3. How to determine whether a product supports return and exchange without reason?
The product categories for 5-day no-questions-asked return and exchange are divided into two types: "not supported" and "supported"
| Classification | Type | Examples of goods (including but not limited to) | After-sales handling method |
|---|---|---|---|
| Not supported | Customized, Made-to-Order Category | Customized Design Services | After receiving your return application, we will try to advocate for you, but the specific situation shall be subject to the merchant's response |
| Not supported | has requested the warehouse to remove packaging, tags, product peripherals, and accessories | Clothes, etc., with tags, labels, and packaging removed | |
| Not supported | Delivered newspapers and periodicals | Subscribed newspapers and periodicals | |
| Not supported | Idle and resale goods | Second-hand goods, idle items | |
| Not supported | Overseas Purchasing/Global Shopping Category | Goods sourced from overseas, Hong Kong, Macao, and Taiwan | |
| Not supported | Underwear | Underwear, socks, leggings, etc. | |
| Not supported | adult products | Various | |
| Not supported | Merchants stipulate that returns and exchanges are not supported | Subject to actual stores and sellers | |
| Not supported | Food | Cookies, candies, etc. | |
| Not supported | Books (≥15) | 15 books or more | |
| Not supported | Goods with "special integrity" requirements have been unsealed | Goods with sealed packaging Click to view the "Special Good Condition Standard Reference Table" | |
| Support | Merchants promise to provide goods with unconditional return and exchange (excluding certain goods and categories). Within 5 days of the goods being received into the warehouse and provided that the goods do not affect the seller's resale, for goods with free shipping, you will bear the return shipping fee; for goods without free shipping, you will bear both the shipping fee for delivery and the return shipping fee. | If you initiate a return or exchange request within 5 days of the goods being received into the warehouse, we will process it for you. | |
4. How to Apply for Returns and Exchanges
Within 5 days (calculated from the next whole hour after the order status changes to "received into warehouse", with 120 hours counting as 5 days) after the order status changes to "received into warehouse", you can apply for a no-questions-asked return or exchange on your personal page. After the deadline, the application may not be processed.
5. Fee Standard
Return and Exchange Service Fee Charging Standard
Ordinary users are exempt from the service fee for the first return or exchange each month, and if the number of returns or exchanges exceeds the limit within the same month, fees will be charged as follows:
| Monthly Frequency | Return Goods | Exchange Goods |
|---|---|---|
| 0-1 times | 0 yuan/transaction | 0 yuan/transaction |
| 2-5 times | 5 yuan per time | 10 yuan per time |
| 6-9 times | 10 yuan per time | 20 yuan per time |
| 10 times or more | 20 yuan per time | 40 yuan per time |
6. Liability Attribution for Returns & Exchanges
Select the applicable scenario below to determine who bears the return/exchange costs:
| Responsible Party | Situation | Example | Cost Allocation |
|---|---|---|---|
| Buyer | Changed mind / No longer needed | Customer A requests a no-reason return due to personal preference. | Buyer pays: Round-trip shipping + Service fee • 1st return/exchange each month: Service fee waived • 2nd–5th: ¥5 (return) / ¥10 (exchange) • 6th–9th: ¥10 (return) / ¥20 (exchange) • 10th+: ¥20 (return) / ¥40 (exchange) |
| Wrong item ordered / Over-purchased | Customer B accidentally ordered the wrong size or duplicate items. | ||
| Shipping cost exceeds budget | Customer C finds international freight higher than expected after warehousing. | ||
| Product matches description but buyer disagrees | Customer D claims item differs from photo; seller verification confirms no defect. | ||
| Seller | Wrong item shipped | Received item differs in color/size/model from the original order. | Seller pays: Round-trip shipping Service fee: ¥0 |
| Verified quality defect | Warehouse QC photos confirm visible damage, holes, stains, or malfunction. | Seller pays: Round-trip shipping Service fee: ¥0 | |
| Logistics / Other | Domestic transit damage | Goods arrived at warehouse already damaged due to domestic courier mishandling. | Claim filed against carrier Service fee: ¥0 Refund processed upon successful claim. |
7. Examples of defective/quality issue products, liability allocation, and dispute resolution
| Common Situations | User Case | Processing Method |
|---|---|---|
| Clothes have loose threads and inconspicuous stains | There are inconspicuous stains on the details of the clothing, as shown in the following example: | The buyer provides photo evidence, and the specific situation shall be subject to verification by the merchant. |
| There is a slight color difference between the page image and the actual photo | The pictures provided by 1688 order are staged shots during quality inspection. Due to factors such as lighting, angle, technique, or monitor resolution, the original color presentation of the product may be affected, as shown in the following example: | |
| Defective products sold at a reduced price | The product description usually provides an explanation, as shown in the following example: | |
| Minor adjustments to the logo, labels, etc. of products from different batches | Different batches of products have been improved in terms of logo color, as shown in the following example: |
8. Precautions and Special Integrity Standard
Precautions:
- The amount for applying for return or exchange shall be based on the actual price you paid for the goods.
- Whether a return or exchange can be successfully processed shall be determined by whether the seller agrees to the return or exchange
- After applying for a no-reason return or exchange, please ensure that your account balance is sufficient to cover the return and exchange shipping fees as well as service fees
- The packaging of some products on the platform must follow the table below. If there are any discrepancies, the no‑questions‑asked return and exchange policy will not apply.
Special Integrity Standard:
| Category Name | Special Integrity Standard |
|---|---|
| Sneakers new | (if any) Anti-theft tags and anti-loss stickers shall not be cut or torn; and they shall not affect reasonable use |
| Washing and cleaning products / Sanitary pads / Paper / Aromatherapy | Wash and care products (if any) with intact, unopened one-time sealed packaging; |
| Hair Styling & Care / Wigs | Hair styling and hair care products (if any) with intact, unopened, one-time sealed packaging; |
| Beauty & Skin Care/Body Care/Essential Oils | (if any) The product's one-time sealed packaging remains unopened; |
| Makeup/Perfume/Beauty Tools | (if any) The product's one-time sealed packaging remains unopened; |
| Digital Appliance Industry (excluding cameras and major appliances) | 1. The network access license is not damaged (destroyed); 2. No immersion liquid; |
| Digital Camera / SLR Camera / Video Camera | For DSLR camera products, the number of shutter actuations does not exceed 20 times; |
| Large Appliances | 1. LCD TVs and air conditioners are allowed for simple power-on debugging, but shall not be wall-mounted for installation and use; 2. The washing machine must not be used while submerged in water; |
| Model Toys/Anime/Peripherals/COS/Board Games | For model, figurine, action figure, BJD and other similar products, the inner packaging (if any), tape, and plastic seal shall not be removed; |
| Electronic Components | 1. Has never performed welding operations; 2. The integrated circuit is not installed on the IC socket; 3. Consumables (thermal grease/thermal paste, electronic adhesive/potting compound/sealant/adhesive, conductive adhesive, conductive ink) are in unopened one-time sealed packaging; |
| The secondary category "Game Software" under the primary category "Video Games/Accessories/Games/Guides" | (if any) The outer packaging of the product, which is a one-time sealed package, remains unopened; |
| Pet food, health products, and medicines under the primary category "Pets/Pet Food and Supplies" | (if any) The outer packaging of the product, which is a one-time sealed package, remains unopened; |
| Books/Magazines/Periodicals | 1. (if applicable) The product's one-time sealed packaging remains unopened; 2. The product has no creases, water stains, stains, writing, or signs of reading; |
| Secondary categories "Feed", "Animal Health Products/Veterinary Drugs" under the primary category "Livestock/Farming Supplies" | (if any) The product's one-time sealed packaging remains unopened; |
| For food (including health food), cosmetics, medical devices, family planning products, personal care products, baby diapers, books, and audio-visual products with their outer packaging sealed in a single-use manner, the seal shall not be broken. | "Sealed" refers to the packaging measures where the outer packaging of the product has been sealed with a seal (label) or integrally plastic (hermetically) sealed by the manufacturer. |
9. Frequently Asked Questions
1. If an order does not support "return and exchange without reason" and a post-sales dispute occurs, what should be done?
If a product has quality issues, the Fabulk platform will contact the seller for verification based on the actual situation, and promptly notify the user after verifying the final handling plan. If the product has no quality issues, according to the regulations of the third-party platform, return and exchange services are not supported, and Fabulk will attempt to communicate with the seller and strive for relevant benefits for the user.
2. If the "no-questions-asked return and exchange" policy is used, who will bear the shipping fee?
Before initiating a return or exchange request, the product must be brand new and not affect resale. If the product has no quality issues, the customer shall bear the shipping costs for both purchase and return after initiating the request. If the product has quality issues, the seller shall bear the round-trip shipping costs after the customer initiates the request.
3. If a return is requested while the order is in an undelivered state, will a fee be charged in this case?
There will be no charge, so please don't worry. Returning or exchanging goods without reason will incur a fee only if three conditions are met: First, you request a return due to reasons other than product quality; Second, the product is in the warehoused state and requires a return or exchange without reason; Third, the order has exceeded the number of free returns or exchanges without reason available for the current month; Therefore, we will not charge you for unshipped products.
4. Where can I check the number of times the free service fee for no-reason return and exchange has been used this month?
You can check the remaining number of free times for the no-reason return and exchange service fee for the current month on the return and exchange application page. The operation steps are: [My Orders] – [Shopping Orders] – Find the order you need to apply for no-reason return and exchange "Pending Pickup" – Click [Order Details] to proceed with [Return/Exchange].
5. Which operational step does the system use as a node to record the number of times?
After receiving your return or exchange request, the buyer will process it for you. When the order status is 'return', the system will deduct the number of times you have used. If multiple orders apply for return simultaneously, the prompt on the interface may have a time buffer, resulting in the number of times displayed on the page not being updated synchronously. Ultimately, the record and deduction in Fabulk shall prevail.
6. If the seller provides shipping insurance and offers free shipping, do I still need to pay the shipping fee the seller incurred when sending the item upon return?
Regarding the explanation of freight insurance, since the insurance company's compensation is determined based on the return rate of 1688 accounts, and currently our procurement account has a relatively high return rate, the insurance company may not provide compensation, so the freight insurance may fail to be compensated. Additionally, for free shipping products, as the merchant has prepaid the shipping fee for delivery, if you apply for a return or exchange without reason, you will need to pay the shipping fee that the merchant has prepaid for delivery. Therefore, if you apply for a return or exchange without reason, you will need to bear the round-trip shipping fees.